IN MM® provides a service of assistance on its products and/ or services provided.
The main parameters used by IN MM® to ensure Service Level Agreements are:
Time of take-over of the anomaly: it is the time going on between the opening of a trouble ticket and the moment we start to manage the problem;
Maximum recovery time: is the time between taking charge of the problem and restoring the service.
The maintenance and the respect of the level of service offered is guaranteed by the technical team of INMM®, organized to offer the following services:
Help Desk and Customer Care business hours, with service hours from Monday to Friday, excluding Italian national and religious holidays, from 9:00 to 18:00.
Assistance Desk and Operational Continuity outside of business hours, interventions available on 24h, 7x7gg.